Supervision of printing tasks
How could an operator be helped to supervise simultaneous printing tasks on several industrial printers?

How did the usage context entirely guide the concept of this management tool?

“The operator is sometimes ten or twenty metres from the machine because he is in charge of several machines at the same time”.

A Production Manager


Design an easier and more productive user experience

Impika, a subsidiary of Xerox, called on Use Design to help them design a simpler and more productive user experience for the Xerox Rialto 900 model. This professional inkjet printer, designed for a market of 1.5 million pages/month, is part of a large-scale printing universe. The challenge is to save time in the production and supervision of the machine’s work.


Design an easier and more productive user experience

Impika, a subsidiary of Xerox, called on Use Design to help them design a simpler and more productive user experience for the Xerox Rialto 900 model. This professional inkjet printer, designed for a market of 1.5 million pages/month, is part of a large-scale printing universe. The challenge is to save time in the production and supervision of the machine’s work.


During the research phase, we uncovered the following key points:

  • Users spend more than 50% of their time monitoring production status and handling (installing paper rolls, adjusting cuts, etc.).
  • Users often work on several machines at the same time.
  • The spaces in which these machines are installed are often large and the user is sometimes 10 or 20 m from the machine.
  • The profiles of the operators are varied. In some structures they are highly qualified operators, and in some contexts operators are more “seasonal”.


During the research phase, we uncovered the following key points:

  • Users spend more than 50% of their time monitoring production status and handling (installing paper rolls, adjusting cuts, etc.).
  • Users often work on several machines at the same time.
  • The spaces in which these machines are installed are often large and the user is sometimes 10 or 20 m from the machine.
  • The profiles of the operators are varied. In some structures they are highly qualified operators, and in some contexts operators are more “seasonal”.


Co-creation in workshops with the teams, followed by periods of in-depth design at the agency

Large-scale printing is a story in three acts:

  • Act 1: It is necessary to prepare a “Job” (printing job), configure it in detail, carry out the necessary handling.
  • Act 2: Supervise the execution of this work.
  • Act 3: Finally, the user must be able to go back in the history of the processed jobs to take possible actions.


Co-creation in workshops with the teams, followed by periods of in-depth design at the agency

Large-scale printing is a story in three acts:

  • Act 1: It is necessary to prepare a “Job” (printing job), configure it in detail, carry out the necessary handling.
  • Act 2: Supervise the execution of this work.
  • Act 3: Finally, the user must be able to go back in the history of the processed jobs to take possible actions.

Prototypes and patents at the end

On this project we mixed static models and fast prototypes. This allowed us to validate in stages that the concepts held up well and to correct the situation several times.

The interface concepts developed during this project have been the subject of 2 joint patents between Xerox and Use Design and are an integral part of the 9th generation of Xerox professional interfaces. It is Use Design’s ability to draw on different worlds and professions, this pollination of ideas through experience in multiple fields and the spirit of active collaboration of the Impika/Xerox team with Use Design that have enabled this success.

Prototypes and patents at the end

On this project we mixed static models and fast prototypes. This allowed us to validate in stages that the concepts held up well and to correct the situation several times.

The interface concepts developed during this project have been the subject of 2 joint patents between Xerox and Use Design and are an integral part of the 9th generation of Xerox professional interfaces. It is Use Design’s ability to draw on different worlds and professions, this pollination of ideas through experience in multiple fields and the spirit of active collaboration of the Impika/Xerox team with Use Design that have enabled this success.

Dites-nous qui vous êtes et ce qui vous ferait plaisir. Pensez à nous laisser un email et/ou un numéro de téléphone, comme vous préférez, et on vous recontacte rapidement 😉